FAQs
Ordering
What is renewed?
All of our computers are certified refurbished and in great condition overall. Every Apple device undergoes a rigorous 30+ point inspection to ensure operational functionality and is hand tested by our team to confirm it meets our internal RENEWED standards and backed up by a free 1-year warranty.
How do the payment options work?
The process is quick and easy; enter a few pieces of information for a real-time decision. You will know what youβll owe up front, with no hidden fees or surprises.
Applying for a lease-to-own agreement with Progressive Leasing should not impact your FICO score: however, we do look at credit bureau reports, and this inquiry may appear on your credit report.
Do you price match?
We do price match on a case-by-case basis. Email support@maxandfix.com for more information.
What's the difference between a used iPhone and a refurbished iPhone?
In both cases, the devices are pre-owned. The similarities end there. A refurbished iPhone has been tuned up and brought back to a shiny looking condition in a factory before being sold on Maxandfix. So basically a refurbished phone has the double advantage of being a inexpensive smartphone while also having a professional refurbisher guarantee its excellent quality.
How do I know my tablet isn't gonna give out on me in 1 month?
You have our good faith, but we know that's not enough. If you run into an unlikely glitch, your device is covered underΒ warrantyΒ for 1 year and you can exchange or return your item within the first 15 days. But don't take our word for it, check ourΒ customer reviews.
Financing & Lease-to-Own
What if I have bad credit, no credit or want to build credit?
Katapult is the best option for you since they are the most flexible and also help you build your credit. If you get denied feel free to apply to both or contact us so we can help you try and overturn your denial!
Can I pre-qualify before buying?
Yes. You can pre-qualify with Katapult via the banner in our homepage or try any of our other payment options at checkout. You will be able to see your approval amount, initial payment (if any) and monthly payment amount. Most payment options will appear towards the end of checkout after you enter your shipping address. Contact us via the chat or call us if you need assistance!
What if I get denied?
Denials could happen for a number reasons a lot of them might be a typo or mismatch of information and that is fixable. Feel free to contact us to help you get approved or apply to a different payment option. Katapult and Progressive being our favorites and most flexible.
Katapult
How doΒ I use Katapult?Β
Before pre-approval
You can apply at our stores online homepage. If approved, you will be provided with an available Katapult lease purchase agreement limit that can be used to lease to own a product.
After pre-approval
Select the Katapult button on the checkout pageEnter a few pieces of information to verify your identity and payment information. Donβt worry, our application does not request checking account, employment verification or personal references. Receive an instant decisionReview and submit your order and youβre done!
Katapult will send you a welcome email that gives you access to your account, customer service, and more.
In addition, you have several options to acquire ownership of the product you are leasing. Katapult lease to own offers flexibility that may make it more attractive than financing. With each payment, you have the option to continue leasing, buyout, or return your items.
Is a checking account required to apply?
No, a checking account is not required to apply for Katapult. We may request it as additional information to process your application. You will not be charged to apply.
Does Katapult charge late fees?
No. Katapult will never charge you a late fee. Ever.
How much can I get approved for by Katapult?Β
You can be approved for items valued at $100 to $5,000.
What are the advantages of a katapult lease purchase agreement vs. a loan (financing)?
Loans generally offer lower recurring payments than lease-purchase agreements, while lease-purchase agreements offer the flexibility of continuing to lease, buy, or return the product. Also, there is no danger of penalty interest (be that compounding or deferred) or loan acceleration with Katapult.
Loan: You can borrow money to buy something and you pay it back over time, plus interest.
Katapult lease-purchase agreement:Β You make the appropriate lease-purchase agreement payments on or before the due date for the use of your products.Β Β With each payment you may choose one of three options:
1. You can continue using the products by making the lease renewal payment in advance of the payment due date.
2. You can buy the products at any time.
3. You can return the products to Katapult with no further obligation, except for any past due balances and any restocking fees that may apply.
What is lease to own?
We are glad you asked! Lease to own means that you make recurring payments for the use of the products you have selected. You have no long term obligation to continue leasing, and can return the product to Katapult at any time with no further obligation other than for amounts past due.
In addition, you have several options to acquire ownership of the product you are leasing. A lease purchase agreement through Katapult offers flexibility that may make it more attractive than financing. With each payment, you have the option to continue leasing, buyout, or return your items.
Lease to own gives you the power to purchase what you need when you need it.
Do you charge an application fee?Β
Nope! Itβs free to apply.
Klarna
Klarna is the smooothest & safest way to get what you want today, and pay over time. No catch. Just Klarna.So, how does Klarna work?Shop at Maxandfixβin our app, or onlineβthen, checkout with Klarna. From finding what you love, to paying over time, we make every step smoooth.Ways to pay with Klarna.With Klarna, you choose exactly how much you want to pay and when. Thereβs a flexible payment method that works with your budget, wherever you shop.Pay in 4.Split your purchase into 4 interest-free payments, paid automatically every 2 weeks.Pay in 30 days.Shop now and get the flexibility to pay up to 30 days later. With Klarna you can get it now and pay it later. Interest-freeNeed even more time? No problem.The easiest payment option when you want to make a larger purchase more manageable over time. Klarna offers financing plans that range from 6-24 months with interest rates starting at 0%.
Progressive
What do I need to apply?Β
Be 18 years old or older.
Have an active checking account with at least $1,000 of income per month.
Do you charge an application fee?Β
Nope! Itβs free to apply.
Affirm
How does Affirm work?
We have partnered with Affirm to give you a simple way to make that special purchase with no hidden fees.
Easy Monthly Payments
For a limited time, provide some basic information and get a real-time credit decision to split your purchase into monthly payments.
Flexible Payments
Simply pay your monthly bill using a debit card or bank transfer atΒ affirm.com/pay.
For Online Purchasing
Apply at check out.
U.S. Residents only
Affirm is only available to United States residents 18 years or older. Shipping and billing addresses must be located within the US.
Items over $150
Affirm financing is only available on items over $150 at this time.
Questions?
Learn more on theΒ Affirm website, check out theΒ Affirm FAQs, or get in touch with ourΒ customer engagement team.
FAQsAffirm Overview and Application ProcessWhat is Affirm?
Affirm is a financing alternative to credit cards and other credit payment products. Affirm offers instant financing for purchases online. With Affirm, you can buy and receive your purchase now, and pay for it in fixed monthly installments over the course of three, six, or twelve months.
Why buy with Affirm?
Here is what Affirm offers:
Buy and receive your purchase now, and pay for it over three, six, or twelve months. This allows you to split up the price of your purchase into fixed payment amounts that fit your monthly budget.If Affirm approves you for a loan, Affirm discloses your loan terms before you make your purchase. Youβll know exactly how much youβll owe each month, the number of payments you must make, and the total amount of interest youβll be paying over the course of the loan. Affirm does not charge hidden fees.The application process is secure and instantaneous. Affirm asks you for a few pieces of information. After you provide this information, Affirm will notify you of the loan amount youβre approved for, the interest rate, and the number of months you will have to pay off your loan, all within seconds.You donβt need to have a credit card to make a purchase. Affirm lends to its partners directly on your behalf.Affirm bases its loan decision not only on your credit score, but also on several other data points about you. You may be eligible for Affirm financing even if you donβt have an extensive credit history.Affirm will send you email and SMS reminders in advance of your upcoming payment. You can also enable βAutopayβ to schedule automatic monthly payments on your loan.How does Affirm approve borrowers for loans?
Affirm will ask you for a few pieces of personal information β your name, email, mobile phone number, date of birth, and the last four digits of your social security number. Affirm uses this information to verify your identity, and to make an instant loan decision. Affirm will base its loan decision not only on your credit score, but also on several other data points about you. This means you may be able to obtain financing from Affirm even if you donβt have an extensive credit history.
How does Affirm work?
Here are the steps in the Affirm loan application process (see Appendix for screenshots of the customer flow):
Select to pay with Affirm at checkout.Affirm will prompt you to enter a few pieces of information β your name, email, mobile phone number, date of birth, and the last four digits of your social security number. Please ensure that all of this information is your own and is consistent information otherwise you may experience difficulty with your checkout.To ensure that youβre the person making the purchase, Affirm will send a text message to your cell phone with a unique authorization code.Enter the authorization code into the application form. Within a few seconds, Affirm will notify you of the loan amount youβre approved for, the interest rate, and the number of months you will have to pay off your loan. You will have the option to choose to pay off your loan over three, six, or twelve months. Affirm will also state the amount of your fixed, monthly payments and the total amount of interest youβll pay over the course of the loan.If you would like to accept Affirmβs financing offer, click βConfirm Loanβ and youβre done.
Going forward, youβll get monthly email and SMS reminders about your upcoming payments. You can also set up autopay to avoid missing a payment. Your first monthly payment will be due 30 days from the date we the merchant completes processing your order.
Does Affirm do a credit check, and how does it impact my credit score?
When you first create an Affirm account, we perform a βsoftβ credit check to help verify your identity and determine your eligibility for financing. This βsoftβ credit check will not affect your credit score. If you apply for more loans with Affirm, we may perform additional βsoftβ credit checks to ensure that we offer you the best financing options possible.
Why was I denied financing by Affirm?
Please contact Affirm via email atΒ help@affirm.comΒ or by calling (855) 423-3729 for assistance on denials.
Why canβt customers outside the U.S. use Affirm?
Regrettably, Affirm is available only to shoppers residing in the United States. Affirm hopes to expand its services to customers outside the U.S. in the future.
Interest Rates and FeesWhat are Affirmβs fees?
The annual percentage rate (APR) on an Affirm loan can range from 0β30% APR for 3 -, 6- and 12-month terms based on creditworthiness. Affirm discloses any required fees upfront before you make a purchase, so you know exactly what you will be paying for your financing. Affirm does not charge any hidden fees, including annual fees.
*Previous purchases ineligible for offer. Down payment may be required. For purchases under $100, limited payment options are available. Affirm loans are made by Cross River Bank, a New Jersey-chartered bank, Member FDIC.
Why is my Affirm interest rate so high?
When determining your annual percentage rate (APR), Affirm evaluates a number of factors including your credit score and many other pieces of data about you. If you finance future purchases with Affirm, you may be eligible for a lower APR depending on your financial situation at the time of purchase.
When considering Affirm, you should carefully evaluate the loan terms Affirm offers you and determine whether the monthly payments fit your budget.
How is interest on an Affirm loan calculated?
Affirm calculates the annual percentage rate (APR) of a loan using simple interest, which equals the rate multiplied by the loan amount and by the number of months the loan is outstanding. This is different from compound interest, in which the interest expense is calculated on the loan amount and also the accumulated interest on the loan from previous periods. You can think about compound interest as βinterest on interest,β which can make the your loan amount grow larger and larger. Credit cards, for example, use compound interest to calculate the interest expense on outstanding credit card debt.
Making Payments and RefundsHow do I make my payments?
Before each payment is due, Affirm will send you reminders via email and SMS that will include the installment amount that is coming due and the due date. You can also sign up for autopay so you donβt risk missing a payment.
Please follow these steps to make a payment:
Go toΒ affirm.com/accountYou will be prompted to enter in your mobile number where you will be sent a personalized security pin.Enter this security pin into the form on the next page and click βSign In.βYouβll now see a list of your loans and payments coming due. Click on the loan payment you would like to make.You can make a payment utilizing a debit card or ACH bank transfer.Can I amend my order after my purchase has been processed? Can I be approved for a higher loan amount if my purchase amount increases?
Unfortunately, you cannot edit your order after you have confirmed your loan. If you would like to add items to your purchase, you can apply for another loan with Affirm or use a different payment method.
Shipping
How long does it take for my order to ship?
We offer a variety of shipping options at checkout including a UPS expedited shipping option. Most orders process within 1-2 business days, but on rare occasions an order can hit a backorder and be delayed longer. Once your order ships, you will receive an email and/or SMS with tracking information.
Contact us
Our team was handpicked for their understanding of products, process and passion. Whether you are browsing our site or visiting our store, we are always willing to go the extra mile and share our deep knowledge and understanding of your favorite device.
The most commonly asked questions are covered in ourΒ FAQs. If you have any specific questions please do not hesitate to contact us by completing this form, or calling our customer service team during business hours to the number provided below. Thank you again for choosing us!
Address
1761 West Hillsboro Blvd
Suite 329
Deerfield Beach, FL 33442
+1 888-305-6227