What is an open-box device?
When you pick up an open-box unit from Premier Max, you're basically getting something that's just like new. These gadgets find their way back to us for a variety of reasons—sometimes it's just a simple case of buyer's remorse. But here's the good news: each and every open-box item goes through a rigorous testing and inspection process. While the packaging may have some wear, the device itself will be in pristine condition.
What is a refurbished phone?
A refurbished phone is a pre-owned device that has been expertly restored to perform like new. Each one goes through a detailed process of cleaning, testing, and repairing—so you get the same dependable experience you’d expect from a brand-new phone. This is different from a used phone, which hasn’t been professionally restored or inspected. With refurbished, you're getting premium performance without the premium price.
What should I expect when buying a refurbished phone?
You’ll have the option to choose a cosmetic condition—Fair, Good, Excellent, or open-box. These grades reflect only the appearance, never the performance. Every phone functions like new, regardless of surface wear. And for extra peace of mind, your device is backed by a 1-year warranty, so if anything happens (that’s not accidental), we’ll repair, replace, or refund it.
Why buy refurbished from us?
We understand that buying refurbished can feel uncertain. That’s why we do things differently. Every phone we sell is handpicked, thoroughly inspected, and tested to the highest standards. When you buy from us, you get:
- A 1-year warranty — completely free
- 30-day money-back guarantee
- Premium customer support, always ready to help
We don’t just offer great prices — we offer complete confidence.
What’s the Premier Max warranty and return policy?
Every device comes with free standard shipping, a 1-year warranty, and a 30-day money-back guarantee. No extra fees. No surprises. Just dependable service you can count on.
Where should I shop for refurbished Apple products?
Right here. We thoroughly vet every product that reaches our marketplace. Each device is professionally restored and tested through a detailed 25-point inspection process. That means more reliability, better quality, and lower prices — all in one place. Plus, we’re helping the planet while we do it. Every device you choose helps reduce e-waste and cut carbon emissions. In fact, we’ve already helped prevent over 1 million tons of CO₂ from entering the atmosphere.
Can I trade in my phone?
Yes — and it’s fast and easy. If you’re ready to upgrade, trade in your old phone for credit toward your next one. Just answer a few simple questions about your current device, and we’ll give you a free online quote. Give your phone a second life — and save while you do it.
